Hospitality and Tourism

Course Descriptions

HSPTR 104: Airline Computer Training

Credits: 5.0

Introduction to Apollo/Smartpoint, a centralized commercial airline reservation system. Knowledge and skills are developed to enable a student to make a Passenger Name Record (PNR), which includes selling, booking, and pricing of airline flights. 15 hours of lab work are required outside of class time.

Course Level Objectives

  1. Describe and demonstrate decoding and encoding specific airports and airlines.
  2. Access availability schedules and read, write, and decode symbols.
  3. Demonstrate formats required to sell, change, cancel, and rebook flights from availability schedules.
  4. Analyze fare quotes from flights sold and verify price by accessing airline tariff and rules.
  5. Create and evaluate a PNR.

HSPTR 111: Tours

Credits: 3.0

Introduction to tours. Compare and contrast tour products, book and price tours, and match client needs to appropriate tour products. Effectively utilize resources including: brochures, videos, guide books, industry representatives, and the Internet.

Course Level Objectives

  1. Define and explain the components that can make up a packaged tour.
  2. Identify and explain the benefits of tour products for clients.
  3. Compare and contrast tour products and features.
  4. Match client needs to appropriate tour products.
  5. Accurately calculate price and discounts for packaged tours.
  6. Assemble a customized tour based on client needs.

HSPTR 112: Cruises

Credits: 4.0

An introduction to cruises with an emphasis on reading and analyzing brochures and pricing structures. Study of cruise lines, ships and deck plans, and itineraries worldwide.

Course Level Objectives

  1. Compare and contrast cruise line itineraries.
  2. Analyze and explain a cruise line's target market.
  3. Match client needs and preferences to the appropriate cruise product.
  4. Design a unique cruise portfolio to use as a resource in cruise sales.
  5. Accurately price a cruise product and explain options, itineraries, taxes, and available discounts.
  6. Utilize computer technology appropriate to the industry, including Internet research.
  7. Utilize brochures and the Internet to sell cruises.

HSPTR 115: North American Geography

Credits: 5.0

Introduction to the prime tourist destinations in the United States and Canada. Course uses Destination Specialist (DS) texts and a test from The Travel Institute. Students successfully completing the DS test will receive national certification from The Travel Institute. Prerequisite(s): Minimum placement into EAP 121 or BRDGE 093.

Course Level Objectives

  1. Demonstrate knowledge of the prime tourist destinations in North America.
  2. Analyze historical and cultural information as it relates to travel destinations in North America.
  3. Research and present a group project on a travel destination.
  4. Utilize case studies and the Internet to research travel destinations.

HSPTR 116: Europe:CD

Credits: 5.0

Introduction to the prime tourist destinations in Western Europe. Course uses Destination Specialist (DS) texts and tests from The Travel Institute. Students successfully completing the DS tests will receive national certification from The Travel Institute. Prerequisite(s): Minimum placement into EAP 121 or BRDGE 093.

Course Level Objectives

  1. Demonstrate knowledge of the prime tourist destinations in Western Europe.
  2. Analyze historical and cultural information as it relates to travel destinations.
  3. Research and explain travel documentation, currencies, travel restrictions, and time zones for travel to Western Europe.
  4. Research and present a group project on a travel destination.
  5. Utilize case studies and the Internet to research travel destinations.
  6. Apply knowledge, awareness, and/or skills to identify and analyze issues related to diversity.

HSPTR 117: Caribbean, Mexico, and Africa

Credits: 5.0

Introduction to the prime tourist destinations in the Caribbean, Mexico, and safari destinations in Africa. Course uses Destination Specialist (DS) texts and tests from The Travel institute. Students successfully completing the DS tests will receive national certification from The Travel Institute. Prerequisite(s): Minimum placement into EAP 121 or BRDGE 093.

Course Level Objectives

  1. Demonstrate knowledge of the prime tourist destinations in the Caribbean and Mexico.
  2. Describe major safari destinations in Africa.
  3. Analyze historical and cultural information as it relates to travel destinations.
  4. Research and explain travel documentation, currencies, travel restrictions, and time zones for travel to the Caribbean, Mexico, and Africa.
  5. Research and present a group project on a travel destination.
  6. Utilize case studies and the Internet to research travel destinations.

HSPTR 118: East Asia and the South Pacific

Credits: 5.0

Introduction to the prime tourist destinations in Asia and the South Pacific. Course uses Destination Specialist (DS) texts and tests from The Travel Institute. Students successfully completing the DS tests will receive national certification from The Travel Institute. Prerequisite(s): Minimum placement into EAP 121 or BRDGE 093.

Course Level Objectives

  1. Demonstrate knowledge of the prime tourist destinations in East Asia and the South Pacific.
  2. Analyze historical and cultural information as it relates to travel destinations.
  3. Research and explain travel documentation, currencies, travel restrictions, and time zones for travel to East Asia and the South Pacific.
  4. Research and present a group project on a travel destination.
  5. Utilize case studies and the Internet to research travel destinations.

HSPTR 140: Introduction to Hospitality

Credits: 5.0

Understanding the structure and operations of the three key sectors in the industry (food and beverage, lodging, and travel), economic impact of the industry, and career options.

Course Level Objectives

  1. Describe the history and current scope of the Hospitality industry.
  2. Describe the basic structure and organization of the foodservice industry.
  3. List and describe the basics of catering operations.
  4. Explain the structure, amenities, and product types available in the lodging industry.
  5. Analyze the various types of companies in the travel industry.
  6. Explain how the three segments of the hospitality industry fit together and their value to the economy of our region.
  7. Explain the importance of good customer service skills in the hospitality industry.
  8. Evaluate career options in the hospitality field.

HSPTR 155: Special Topics: Hospitality and Tourism

Credits: Maximum of 5.0 possible

Classes, workshops, or seminars of current interest in Hospitality and Tourism.

Course Level Objectives

  1. Demonstrate learning objectives as determined by the supervising instructor.

HSPTR 198: Individual Project in Hospitality and Tourism

Credits: 1.0 to 5.0

Selection, design, and completion of project in the field of Hospitality and Tourism. Student consults with faculty member in all aspects of the project. S/U grade option. Registration permitted first seven weeks (six in summer) as space is available. Prerequisite(s): Instructor permission.

Course Level Objectives

  1. Develop a comprehensive independent project related to the Hospitality industry.

HSPTR 205: Advanced Airline Computer Lab

Credits: 5.0

Review of basic Apollo/Smartpoint entries along with advanced entries and new enhancements not covered in HSPTR 104. Covers cars, hotels, pricing modifiers, and fill-in formats. Fifteen hours of lab work are required outside of class time. Prerequisite(s): HSPTR 104.

Course Level Objectives

  1. Analyze, explain, and implement airline-pricing structures for domestic itineraries.
  2. Compare multiple airline schedules and fares, and choose the best option for the client.
  3. Access and utilize advanced computer information and entries.
  4. Calculate correct prices, discounts, and taxes when preparing fill-in-formats or using discount pricing modifiers.
  5. Describe and use linear and horizontal fare formats.
  6. Analyze and sell cars, rail, and hotels via the Internet and GDS system.

HSPTR 206: Airline Tariff and Ticketing

Credits: 5.0

Domestic rules and regulations for tariff and ticketing in accordance with ARC-Airline Reporting Corporation. Prerequisite(s): HSPTR 104 and previous or concurrent enrollment in HSPTR 205.

Course Level Objectives

  1. Utilize the Apollo/Smartpoint centralized airline reservation system to create passenger reservations.
  2. Explain orally and in writing the rules and regulations for the issuance of airline documents according to ARC (Airline Reporting Corporation).
  3. Accurately calculate fares and issue tickets for air travel itineraries.
  4. Describe and complete REN forms.

HSPTR 207: International Tariff and Marketing

Credits: 3.0

International tariff and ticketing in accordance with IATA (International Air Transport Association) rules and regulations. In addition, this is a capstone course which includes social media and marketing. Prerequisite(s): HSPTR 104, HSPTR 205, and HSPTR 206.

Course Level Objectives

  1. Demonstrate ability to make reservations on either the Apollo/Smartpoint airline computer system or Internet reservation websites.
  2. Accurately calculate fares and issue tickets for international itineraries.
  3. Demonstrate ability to interpret and explain taxes and fees for international fares.
  4. Demonstrate the ability to identify international airports and airport codes; list which country, IATA area, and sub-area the airports are in and spell them correctly.
  5. Develop a marketing and promotional plan for a virtual hospitality business.
  6. Create a Foreign Inclusive Tour (FIT).

HSPTR 220: Ecotourism

Credits: 5.0

Elements of Ecotourism with a focus on how business and government tourism enterprises are investing in Ecotourism and sustainabilty. Special emphasis on the positive and negative impacts of tourism on indigenous cultures and ecosystems.

Course Level Objectives

  1. Define the concepts of Ecotourism and sustainable development in the hospitality industry.
  2. Develop criteria for evaluating businesses and government tourism organization's sustainability practices.
  3. Research companies whose business models meet the criteria developed above.
  4. Analyze the impact of Ecotourism and sustainable practices on environments and people.
  5. Utilize case studies to review and evaluate Ecotourism companies and plans.
  6. Examine and evaluate the growing Ecotourism business in the United States and internationally.

HSPTR 230: Hospitality Law and Ethics

Credits: 2.0

Introduction to the laws and regulations that impact the hospitality industry. Topics include: safety and security, contracts, legal liabiltiy, and industry regulators. This course will also explore the questions of ethics as it relates to the hospitality industry.

Course Level Objectives

  1. Describe the basic legal principles, professional standards, and regulatory bodies that govern the hospitality industry.
  2. Research hospitality management policies and how they are used to minimize legal liability.
  3. Compare and evaluate the types of contracts used in the hospitality industry.
  4. Identify the connections among professional ethics, industry regulations, and the law, and explain their roles in decision-making processes.

HSPTR 255: Special Topics: Hospitality and Tourism

Credits: Maximum of 5.0 possible

Classes, workshops, or seminars of current interest in Hospitality and Tourism.

Course Level Objectives

  1. Present areas of current interest in Hospitality and Tourism.

HSPTR 258: Hotel Management

Credits: 5.0

Emphasis will be placed on management roles in the operations of a lodging business, including human resources, finance, marketing and promotions, and customer service.

Course Level Objectives

  1. Analyze the role of management in a lodging operation.
  2. Explain the operations and functions of each lodging department.
  3. Describe the financial role of each lodging department to the business as a whole.
  4. Develop strategies for effective management of each segment of the lodging operation.
  5. Demonstrate the analytical role of the manager in a lodging operation.

HSPTR 260: Travel Sales

Credits: 4.0

Introduction to sales and customer service in the travel industry. Emphasis on communication skills, matching clients to appropriate travel products, special requirements of disabled travelers, and pricing and selling travel insurance.

Course Level Objectives

  1. Explain and demonstrate the importance of quality customer service in a sales transaction.
  2. Describe and demonstrate how to match customer needs and preferences to the appropriate travel product.
  3. Evaluate and coach peers in the development of sales skills.
  4. Accurately price retail travel products and compare, evaluate, and accurately price travel insurance policies.
  5. Describe and demonstrate effective listening and questioning skills used in travel sales.
  6. Research and describe how to arrange accommodation for disabled travelers and other populations requiring travel assistance.

HSPTR 284: Hospitality Employment Preparation

Credits: 0.5

Interactive seminar to assist students in preparation for their job search. Experts in techniques specific to the hospitality industry will lead students through a process to develop a targeted resume and students will have resumes vetted by hospitality representatives. S/U grade only.

Course Level Objectives

  1. Create a new resume or update an existing resume targeted to job skills.
  2. Describe and analyze successful job search tips and tools for the hospitality industry.

HSPTR 285: Hospitality Employment

Credits: 0.5

Interactive seminar with presentations by industry employers from the major segments of the hospitality industry. Job types and duties, working conditions and career paths. Get your career questions answered by the experts. S/U grade only.

Course Level Objectives

  1. Analyze a variety of hospitality career paths and resources, based on industry presentations.
  2. Evaluate industry professional's presentations.

HSPTR 291: Internship in Hospitality

Credits: 1.0 to 12.0

Practical experience working in the hospitality and tourism industry. Students will develop learning objectives that relate to academic program and career goals. Required hours can be completed in one quarter or over several quarters (minimum of 30 hours per quarter). S/U grade only. Registration permitted first seven weeks (six in summer) as space is available. Prerequisite(s): Completion of minimum 15 credits related to area of study and GPA of 2.5.

Course Level Objectives

  1. Identify, discuss, and write specific learning objectives and develop a career and educational plan.
  2. Demonstrate understanding of workplace trends and opportunities.
  3. Evaluate self and create options to achieve greater success in the experiential learning environment.
  4. Develop positive work habits and skills in interpersonal relations while interning at the internship site.
  5. Develop understanding of workplace issues: employer expectations, professional and ethical attitudes, understanding of work environment; job descriptions and performance objectives; interpersonal work skills, work site leadership, group interaction, conflict management, and workplace cultural diversity.
  6. Gain and/or improve job specific technical skills and soft skills.

HSPTR 298: Individual Project in Hospitality and Tourism

Credits: 1.0 to 5.0

Selection, design, and completion of project in the field of Hospitality and Tourism. Student consults with faculty member in all aspects of the project. S/U grade option. Registration permitted first seven weeks (six in summer) as space is available. Prerequisite(s): Instructor permission.

Course Level Objectives

  1. Develop a comprehensive independent project related to the Hospitality industry.