Career Action Center


Technical Resume Sample

CONNIE A. TECHWIZARD

9999 CIS Lane, Edmonds, WA 98036 | 425.111.1111 | ctechwiz@hotmail.com

 SKILLS SUMMARY

Database Software/OS Networking
Oracle Administration DOS CCNA Certification
OCP Certification Windows 95/98/2000 CISCO Networking
Pl/SQL 2000 Office 2000 LAN Administration
Access 2000 Web Development Basic UNIX
Vision 2000 HTML Troubleshooting
Database Theory and Design Visual Basic 6.0 Hardware Upgrades
  Quick Books Installation of Software

INTERPERSONAL SKILLS

  • 10 years of Customer Service experience
  • Highly skilled in dealing with difficult and angry customers
  • Accustomed to working in a team environment
  • Experienced working with a diverse customer base

TECHNICAL EXPERIENCE

Computer Lab Assistant, Academic Computer Services
Edmonds Community College 2000-date

  • Provided hardware/software support for 125 computers and workstations
  • Installed and networked computers in classrooms (30+ computers)
  • Provided technical support for students using Access, Excel, Word, VB
  • Tested software

EDUCATION

Associate of Technical Arts, Computer Information Systems, August 2001
Edmonds Community College, Lynnwood, WA

  • Working in teams, planned and executed several database systems and hardware requirements from the beginning to the SDLC to the final stages
  • Setup, configured, and maintained a networked environment containing five routers and switches
  • Team leader on the basic design of LAN - designed LAN for two campus buildings
  • Team member for a Help Desk Staff of five students - provided technical support for 40+ computers and users, simulating real-world operational problems
  • Designed, implemented and tested a database in Access 2000
  • Served on a six-person team that created a prototype database for the Point Defiance Zoo
  • VB Projects: Mortgage Loan Calculator, 'Craps' Dice Game, GPA Calculator, Check Register
  • Designed a website with 22 pages for an online PC Software Support class

WORK HISTORY

Teller/Customer Service Representative
Bank of America, Seattle, WA 1994-1999

  • Greeted customers and took care of financial transactions
  • Sold financial services to customers
  • Balanced cash and transactions daily
  • Handled upset and angry customers with patience and poise

Reservations Agent
Alaska Airlines, Seattle, WA 1989-1994

  • As part of a customer services team, responded to incoming phone requests for airline reservations
  • Responded to customer requests for information
  • Resolved customer problems tactfully
  • Handled large volume to incoming calls (more than 30 per hour)