Career Action Center

Technical Resume Sample


9999 CIS Lane, Edmonds, WA 98036 | 425.111.1111 |


Database Software/OS Networking
Oracle Administration DOS CCNA Certification
OCP Certification Windows 95/98/2000 CISCO Networking
Pl/SQL 2000 Office 2000 LAN Administration
Access 2000 Web Development Basic UNIX
Vision 2000 HTML Troubleshooting
Database Theory and Design Visual Basic 6.0 Hardware Upgrades
  Quick Books Installation of Software


  • 10 years of Customer Service experience
  • Highly skilled in dealing with difficult and angry customers
  • Accustomed to working in a team environment
  • Experienced working with a diverse customer base


Computer Lab Assistant, Academic Computer Services
Edmonds Community College 2000-date

  • Provided hardware/software support for 125 computers and workstations
  • Installed and networked computers in classrooms (30+ computers)
  • Provided technical support for students using Access, Excel, Word, VB
  • Tested software


Associate of Technical Arts, Computer Information Systems, August 2001
Edmonds Community College, Lynnwood, WA

  • Working in teams, planned and executed several database systems and hardware requirements from the beginning to the SDLC to the final stages
  • Setup, configured, and maintained a networked environment containing five routers and switches
  • Team leader on the basic design of LAN - designed LAN for two campus buildings
  • Team member for a Help Desk Staff of five students - provided technical support for 40+ computers and users, simulating real-world operational problems
  • Designed, implemented and tested a database in Access 2000
  • Served on a six-person team that created a prototype database for the Point Defiance Zoo
  • VB Projects: Mortgage Loan Calculator, 'Craps' Dice Game, GPA Calculator, Check Register
  • Designed a website with 22 pages for an online PC Software Support class


Teller/Customer Service Representative
Bank of America, Seattle, WA 1994-1999

  • Greeted customers and took care of financial transactions
  • Sold financial services to customers
  • Balanced cash and transactions daily
  • Handled upset and angry customers with patience and poise

Reservations Agent
Alaska Airlines, Seattle, WA 1989-1994

  • As part of a customer services team, responded to incoming phone requests for airline reservations
  • Responded to customer requests for information
  • Resolved customer problems tactfully
  • Handled large volume to incoming calls (more than 30 per hour)