Technical Resume Sample

CONNIE A. TECHWIZARD  

9999 CIS Lane, Edmonds, WA 98036 ■  425-111-1111  ■ ctechwiz@hotmail.com

 SKILLS SUMMARY

INTERPERSONAL SKILLS

• 10 years of Customer Service Experience

• Highly skilled in dealing with difficult and angry customers

• Accustomed to working in a team environment

• Experienced working with a diverse customer base

TECHNICAL EXPERIENCE

Computer Lab Assistant, Academic Computer Services
Edmonds Community College                                                             2000-date

• Provided hardware/software support for 125 computers and workstations

• Installed and networked computers in classrooms (30+ computers)

• Provided technical support for students using Access, Excel, Word, VB

• Tested software

EDUCATION 

Associate of Technical Arts, Computer Information Systems, August 2001
Edmonds Community College, Lynnwood, WA

• Working in teams, planned and executed several database systems and hardware requirements from the beginning to the SDLC to the final stages

• Setup, configured, and maintained a networked environment containing five routers and switches
• Team leader on the basic design of LAN – designed LAN for two campus buildings
• Team member for a Help Desk Staff of five students – provided technical support for 40+ computers and users, simulating real-world operational problems
• Designed, implemented and tested a database in Access 2000
• Served on a six-person team that created a prototype database for the Point Defiance Zoo
• VB Projects: Mortgage Loan Calculator, “Craps” Dice Game, GPA Calculator, Check Register
• Designed a Web site with 22 pages for an online PC Software Support class

WORK HISTORY 

Teller/Customer Service Representative
Bank of America, Seattle, WA                                                            1994-1999

• Greeted customer and took care of financial transactions

• Sold financial services to customers

• Balanced cash and transactions daily

• Handled upset and angry customers with patience and poise

Reservations Agent
Alaska Airlines, Seattle, WA                                                                1989-1994

• As part of a customer services team, responded to incoming phone requests for airline reservations

• Responded to customer requests for information

• Resolved customer problems tactfully

• Handled large volume to incoming calls (more than 30 per hour)